Early returns or shortened rental periods do not qualify for partial refunds, as inventory remains reserved for the full booking window.

We understand plans can change. In cases of severe weather, flight cancellations, or emergency travel disruptions, we may offer a credit toward a future booking at our discretion.

If delivery cannot be completed due to inaccurate address information, inaccessible locations, or guest unavailability, the order will be considered fulfilled and is non-refundable.

Your trust matters. All Salt Air Family Concierge team members complete comprehensive background checks before serving our guests. We carefully vet everyone who enters your rental home to ensure your family feels comfortable and secure from arrival to departure.

Every item is meticulously cleaned and sanitized between each and every rental. Our goal is simple: gear that feels just as clean and safe as what you would use at home.

• • We follow manufacturer-recommended cleaning guidelines.
  • We use non-toxic, baby-safe cleaning products and finish with UV Sanitizing light for extra piece of mind.
  • High-touch surfaces receive extra attention.
  • Items are inspected for cleanliness, integrity, and functionality before delivery.

Child safety standards evolve and we stay ahead of them. We actively monitor:

• • Manufacturer safety recalls
  • CPSC (Consumer Product Safety Commission) notices
  • Brand-specific safety updates

If an item is ever recalled, it is immediately removed from service.

Many baby products have recommended usage lifespans. We routinely inspect:

• • Expiration dates
  • Structural integrity
  • All items in like-new condition
  • Manufacturer guidelines

Only items that meet our strict quality and safety standards are offered to our guests.

Salt Air Family Concierge does not install, adjust, inspect, or verify the installation or use of car seats or mobility equipment. All car seats must be installed by the customer in strict accordance with the manufacturer’s instructions and guidelines.

Mobility equipment is provided for short-term consumer convenience and travel use only and is not medical equipment or a substitute for medical advice or care.

Customers assume full responsibility for the proper use, setup, supervision, and operation of all rented items. By renting these items, the customer acknowledges and accepts full responsibility for their proper installation, use, and supervision.